Have you ever had an experience where, when you tried to connect to the Internet, you suddenly realised that it would be easier to dismantle and build the computer again than to access the web? Have you had an instance where you hoped to get a pile of books for your research project from the library, but got only a single magazine – on an entirely different topic? Have you ever had the feeling where you sat in a reading room in hopes to study in a quiet and peaceful atmosphere but you were forced to listen to the loudly communicated weekend impressions of other users instead?
This is just guessing what could happen in the library – help us get to know what are your real experiences of VU Library! The library provides a wide scope of services, and it might be that among them there are some that need to be improved. For this reason, we kindly ask all users of the library to fill in a LibQUAL questionnaire and share their opinions on what improvements are necessary for VU Library and their view on provided services – starting from the scope of resources, quality of the service and ending with offered study spaces and atmosphere. By sharing your views, you will help us improve as well as contribute to the creation of the library you yourself would be comfortable in.
By filling in the questionnaire you also enter a fun contest – every respondent will get a chance to win colourful library souvenirs that will help them in their academic life; winners will be selected at random.
LibQUAL is an international data collection tool used in various parts of the world which helps find out the users’ expectations, compare inter-institutional data and establish the best practices of the library services and adopt them in our organization.
Link to questionnaire: click here
Active period: 4 May to 28 May
The questionnaire will take up to 15 min.
2021-05-04